Returns Policy

For all fresh and frozen products, our return policy lasts on acceptance. If the day of purchase have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. 

If any of your products are damaged in any way upon receipt, please email us at admin@repertoire.hk. Please send an image of the damaged product along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own, we will happily replace or refund the affected item/s.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, please contact us at admin@repertoire.hk 

Promotion items (if applicable)

Only regular priced items may be refunded, unfortunately promotion items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@repertoire.hk. We will arrange our drivers for pick up on the next working day.