FREQUENTLY ASKED QUESTIONS

Welcome to Repertoire Culinaire

View the video below for a brief overview of the site, placing orders, creating order templates accessing invoices, and more.

How do I create an account?

Create your account in one click!

Easy to have and easy to use.

     1) Go to our website Home Page.

     2) Click “Create my Account” and fill out the form.

     3) Wait for the phone/ email of our Sales Team to finalize the creation of your account.

Once your account is created, you can log in and start ordering.

We do recommend saving your logins to have faster utilization.

As this is not an app, you will need to create a shortcut to our website on the home page of your smartphone.


How do I place an order?

     1) Go on our website

     2) Login

     3) Browse products and add products to your cart. You can also go to My account > New Order to place an order. 

     4) Place an Order 

     5) Our sales team will be in contact to confirm your order and delivery time

HOW DO I PLACE A RE-ORDER?

Do you have set orders you want to re-order?

We have a super simple process to place re-orders.

     1) Click My Orders. Accessible in My Account or the site header.

     2) Click on View Details next to a recent order

     3) Click the Re-Order button and proceed to checkout.

How do I save my order as a template?

To make your life easier, we recommend saving an order template. This will allow you to load your baseline order quickly into your cart in a few clicks.

1) Add items to your cart.

2) Go to My Account > New Order

3) On the right side of the screen, click Save as Template, name the template and click Save

4) Next time you wish to load your template, you can access it through My Account > New Order > Load Template

Note * Templates can be modified after loading. You can delete or add new items to your order. These will not be saved as a part of the template

Note * You can save multiple templates.

RECEIVE OUR NEWSLETTER

You want to be updated on all news deals, products, arrivals, etc.

Subscribe to our Newsletter!

     1) Visit our website

     2) Go to the bottom of our website and enter your email address in the Newsletter section.

How do I find out more about my purchase history, deliveries, invoices, etc?

     1) Go on our website

     2) Login

     3) Click on the Account picto top-right of our website

     4) Click on my Account

     5) See on the left side of your customer Dashboard

If you need more details, don't hesitate to contact our Sales Teams.

How do I find out more about my order delivery status?

After placing your order, you will receive a confirmation email.

Our Sales Team will inform you of your order's delivery status.

Depending on the type of delivery selected, you will receive a tracking number to follow your delivery.

If you need more details, don't hesitate to contact our Sales Teams.

HOW DO I ASK FOR A QUOTE?

Contact our Sales Teams and give there more details about your needs. Then, they will offer you the best tailor-made offer to meet your request.


How do I report an issue?

Products damaged/wrong products: 

      Please contact us.

      We will need visuals and descriptions of damaged products to proceed with your complaints.

Delivery issues:

      Please contact us.


How do I create a shortcut on my Smart phone desktop?

As this website is not an app, for better utilization, we do recommend creating a shortcut to our website on the home page of your smartphone.

     1) Visit our website

     2) Click the three-dot icon or three bars in your browser window's top-right or bottom-right corner.

     3) Then go to More tools or add page

     4) Select Create shortcut or Home Screen

     5) Finally, name your shortcut Repertoire Culinaire and click Create.

For specific instructions on IOS or Android, click here.

FREQUENTLY ASKED QUESTIONS

Welcome to Repertoire Culinaire

View the video below for a brief overview of the site, placing orders, creating order templates accessing invoices, and more.

How do I create an account?

Create your account in one click!

Easy to have and easy to use.

     1) Go to our website Home Page.

     2) Click “Create my Account” and fill out the form.

     3) Wait for the phone/ email of our Sales Team to finalize the creation of your account.

Once your account is created, you can log in and start ordering.

We do recommend saving your logins to have faster utilization.

As this is not an app, you will need to create a shortcut to our website on the home page of your smartphone.


How do I place an order?

     1) Go on our website

     2) Login

     3) Browse products and add products to your cart. You can also go to My account > New Order to place an order. 

     4) Place an Order 

     5) Our sales team will be in contact to confirm your order and delivery time

HOW DO I PLACE A RE-ORDER?

Do you have set orders you want to re-order?

We have a super simple process to place re-orders.

     1) Click My Orders. Accessible in My Account or the site header.

     2) Click on View Details next to a recent order

     3) Click the Re-Order button and proceed to checkout.

How do I save my order as a template?

To make your life easier, we recommend saving an order template. This will allow you to load your baseline order quickly into your cart in a few clicks.

1) Add items to your cart.

2) Go to My Account > New Order

3) On the right side of the screen, click Save as Template, name the template and click Save

4) Next time you wish to load your template, you can access it through My Account > New Order > Load Template

Note * Templates can be modified after loading. You can delete or add new items to your order. These will not be saved as a part of the template

Note * You can save multiple templates.

RECEIVE OUR NEWSLETTER

You want to be updated on all news deals, products, arrivals, etc.

Subscribe to our Newsletter!

     1) Visit our website

     2) Go to the bottom of our website and enter your email address in the Newsletter section.

How do I find out more about my purchase history, deliveries, invoices, etc?

     1) Go on our website

     2) Login

     3) Click on the Account picto top-right of our website

     4) Click on my Account

     5) See on the left side of your customer Dashboard

If you need more details, don't hesitate to contact our Sales Teams.

How do I find out more about my order delivery status?

After placing your order, you will receive a confirmation email.

Our Sales Team will inform you of your order's delivery status.

Depending on the type of delivery selected, you will receive a tracking number to follow your delivery.

If you need more details, don't hesitate to contact our Sales Teams.

HOW DO I ASK FOR A QUOTE?

Contact our Sales Teams and give there more details about your needs. Then, they will offer you the best tailor-made offer to meet your request.


How do I report an issue?

Products damaged/wrong products: 

      Please contact us.

      We will need visuals and descriptions of damaged products to proceed with your complaints.

Delivery issues:

      Please contact us.


How do I create a shortcut on my Smart phone desktop?

As this website is not an app, for better utilization, we do recommend creating a shortcut to our website on the home page of your smartphone.

     1) Visit our website

     2) Click the three-dot icon or three bars in your browser window's top-right or bottom-right corner.

     3) Then go to More tools or add page

     4) Select Create shortcut or Home Screen

     5) Finally, name your shortcut Repertoire Culinaire and click Create.

For specific instructions on IOS or Android, click here.